Every organization needs to purchase tools. Typically a long drawn out process where a lot of people review, critique, and ask for changes, inclusions, and items to be removed. Now that you've got your shiny new tool you just need to figure out how to get everyone to use it. Some place it at the feet of the tool vendor, some to training departments, but few have a method of universal acceptance. Sometimes this is just fighting human nature and the resistance of change, while other times it is simply communication.
Everyone has read an email that is really a chain of emails where the subject changed 4 times and the actual email subject line has little to do with the topic of discussion. It's this email mentality that often causes response delays, excessive emails in everyone's inbox, and unknown actions required by the recipients. Emails should be well thought out and focused on a clear, concise action. This template below was passed along to me once at a conference and I give the individual all the credit, however I don't know who they actually are.
In working with clients, piers, and internal teams, written email communication tends to be norm. Understand that email doesn't always contain two things, context and visual intent. We have all had emails sent to us that seem mean, inaccurate, or outright accusatory. Then we come to find out we are taking it out of context. In utilizing email, keep a positive spin on all communication to ensure certain things are not read into the message.
In that spirit here are some common terms we use that may want to be substituted with a more positive context:
RFAssurance is a Telecom Technology Services, Inc department specializing in the support of wireless networks. RFAssurance provides support and consulting for RF RAN and Core Network tools, processes, and results to improve network design, optimization, and general performance. Our managers, engineers and software developers are subject matter experts with various design & optimization tools, database structure, web implementation, and their practical applications. For how we can help support your network, contact us via email at firstname.lastname@example.org