Positive Email Communication
In working with clients, piers, and internal teams, written email communication tends to be norm. Understand that email doesn't always contain two things, context and visual intent. We have all had emails sent to us that seem mean, inaccurate, or outright accusatory. Then we come to find out we are taking it out of context. In utilizing email, keep a positive spin on all communication to ensure certain things are not read into the message.
In that spirit here are some common terms we use that may want to be substituted with a more positive context:
· PROBLEMS become SITUATIONS
· ALWAYS and NEVER become OFTEN and SELDOM
· SHOULD HAVE becomes COULD HAVE
· BAD becomes UNWISE
· FAULTS become DIFFERENCES
· MISTAKES become VALUABLE LESSONS
· WRONG becomes INCORRECT
In addition, here is a good article on keeping general written communication positive and productive: http://grammar.yourdictionary.com/style-and-usage/negative-words-to-avoi...
Positive communication makes for better interactions, improved team efficiency, and better understanding of written goals and deliverable. I still encourage everyone to stop by a desk, pick up a phone, or schedule a meeting every now and then to keep that face to name.
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